Shipping & Returns
Pricing, Delivery & Returns
All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). All transactions therefore are processed in Australian Dollars only.
Accepted Credit Cards
You may pay for your orders with major credit cards issued in Australia. Currently, we accept Visa® and MasterCard®.
Available Payment Methods
You can pay with Visa® and MasterCard® via a secure payment gateway or PayPal.
Please note that our PayPal transactions incur a 2.4% fee to cover the additional cost using this service.
Shipping & Delivery Costs
- We only ship to Australian addresses.
- Delivery is now free for all orders - (up to a maximum weight)
Refunds & Returns
If you believe your product is damaged or faulty and wish to return it for a replacement or refund please email support@metoofoundation.com.au within 14 days of goods being dispatched. We may request you email us a photo of proof of damage.
Change of Mind
We do not provide refunds if you have changed your mind, made an incorrect selection or have found a cheaper priced item somewhere else. Therefore we recommend that you take due diligence whilst shopping online and preview your order before proceeding with the final payment. We will at your cost provide a replacement product to the same value.
Goods Damaged in Transit
Should you believe goods that have arrived are damaged please email support@metoofoundation.com.au to arrange a replacement or refund. It is necessary to provide photographic evidence of the damaged goods. In the case of returns the damaged goods must come back in the same condition as delivered. This includes all original packaging.
Returns Shipping
Any shipping costs attributed to returning the goods where the return is a result of our error (you received an incorrect or defective product) will be at the cost of the provider. We recommend proof of postage for your return.
Returns Time Frame
Goods must be returned within 30 days from the day goods are dispatched by us.
Refund Method
Refunds can only be made using the same payment method you used to make your online purchase. Refunds are processed within (5) days of receipt of return or upon receiving photographic evidence. Bank delays are out of our control.
Delivery Methods
We use trusted and secure shipping services, including Australia Post, Toll and Star Track.
Order Tracking
Simply email support@metoofoundation.com.au and we will be able to provide the status and location of your order.
Dispatch Time Frames
Orders placed before
At all times we aim for prompt delivery and dispatch, however, delivery and dispatch times are only indicative as we rely on third parties beyond our control.